FAQ

The official pillars are Count, Condition, Cut, Core Integrity, and Consistency. They help users understand identity confidence, preservation, natural form, maturity support, and overall credibility.

These words make the quality position easier to read. Moderate signals a meaningful limitation, while Poor means the concern is serious enough to affect confidence, grade, or certifiability.

The website explains what a grade means to users. Internal thresholds, review rules, and calculation logic are controlled laboratory materials so grading remains consistent and harder to manipulate.

No. RGL does not present its public grading as a chamber-counting or seed-counting system. Radiography may support structural confidence and anomaly detection where required, but commercial quality remains the main language.

Heft Index™ is RGL’s maturity-support indicator. It helps the laboratory understand whether a bead has appropriate substance for its size and presentation. It is not a public calculator, price tool, or standalone grade.

Yes. Rarity is context, not automatic superiority. A rare bead can still have weak preservation, reduced maturity support, or report limitations.

Yes. A common Rudraksha type with clear identity, good preservation, natural form, and credible maturity support can still be commercially respectable.

Collector Grade is reserved for exceptional user-facing quality and high confidence. It signals that the bead is positioned for serious collectors or premium inventory, not merely that it has a high mukhi number.

Heritage Grade indicates superior quality and strong report confidence, suitable for high-value personal ownership, curated collections, or premium retail presentation.

Fine Grade indicates a good-quality authentic or reportable Rudraksha with balanced commercial merit. It is suitable for informed buyers and regular premium selections.

Standard Grade means the bead may be genuine or reportable but has modest quality, maturity, condition, or presentation limitations that should be understood before purchase.

It means the bead is reportable, but the report includes meaningful limitations such as condition issues, reduced confidence, treatment concerns, or restricted data interpretation.

It may mean the item is artificial, altered beyond reliable reporting, fused, non-verifiable, materially compromised, or unsuitable for certification under RGL standards.

Submit the request online with images first. After RGL approval, complete payment, follow packing instructions, and use RGL pickup or approved self-courier.

Yes. After examination and report issue, RGL dispatches the Rudraksha back to the user with the certificate or report package, subject to shipping terms and successful fee/payment completion.

No. Do not oil, dye, polish, glue, chemically clean, or repair the bead before submission. Such actions may affect examination, condition interpretation, or report limitations.

Use the report number or QR-linked verification path on the Report Verify page. The details shown online should match the physical bead and report.

No. RGL reports support quality communication and verification. They do not guarantee resale price, investment return, future market demand, or buyer acceptance.

The live website should process payments through approved payment gateways. RGL should not store full card numbers or sensitive payment credentials on the website.

Cancellation may be possible before specimen receipt or intake, subject to gateway fees, administrative costs, and the refund policy. Once laboratory work begins, fees may become non-refundable.

Yes. Sellers, stores, exporters, and brands can request bulk or partner submission workflows, including batch intake and RudraSure™ trust integration where suitable.

Pre-review helps RGL check whether the submission is suitable for certification, whether images are clear enough, and whether the right service level has been selected before the user pays and ships the item.

RGL may reject certification, issue noted limitations, ask for clarification, or return the item according to policy. Seller claims, user-declared value, or expected grade do not bind RGL’s examination outcome.