Payment Policy
Rules for online payment, approval-based booking, shipment fees, and refund handling.
Payment Policy
RGL Certified accepts approved certification fees, shipment fees, and add-on charges through the payment gateway selected by RGL.
Approval before payment
For courier submissions, RGL may first review the submitted details and images. The user pays the laboratory fee and shipment fee only after the request is approved for processing.
Payment confirmation
A paid booking is confirmed only after successful payment authorization, payment capture/confirmation, and generation of an RGL reference record. Users should not courier a specimen until RGL approval, payment confirmation, and packing instructions are issued.
Shipment fee
Where RGL pickup is requested, the shipment fee may be calculated using the pickup address, PIN code, package size, courier partner, insurance option, and return-dispatch requirement.
Payment methods
Available payment methods may include UPI, cards, net banking, wallets, or other modes enabled by the selected gateway. Available modes may vary by gateway, user location, risk review, and transaction amount.
Security
Live implementation should use HTTPS, server-side order creation, signed payment verification, webhook validation, restricted admin access, and secure storage of payment references. Secret keys must not be placed in front-end JavaScript.
Taxes and invoices
Applicable taxes, GST, shipping, insurance, or service charges should be displayed during checkout or quotation. RGL should issue invoice or tax documentation according to applicable law and accounting practice.
Payment issues
Failed, pending, duplicate, reversed, or disputed payments are reconciled using payment-gateway records. Processing may remain on hold until payment status is clear.
Refund route
Approved refunds should normally be returned to the original payment method through the gateway, unless RGL and the user agree on another lawful method.