Privacy Policy

Privacy Policy

Effective date: May 2026. This Privacy Policy explains how RGL Certified / Rudraksha Gemological Laboratory (“RGL,” “we,” “us,” or “our”) may collect, use, store, disclose, and protect personal information in connection with this website, certification booking, payment processing, courier coordination, user support, report generation, and report verification.

1. Information we collect

• Identity and contact details such as name, mobile number, email address, billing address, shipping/return address, and business details where applicable.
• Certification booking details such as bead count, declared Rudraksha type, service package, specimen description, images, courier tracking details, communication history, and booking reference.
• Payment-related information such as transaction ID, payment status, gateway reference, invoice data, and refund status. Full card numbers, CVV, UPI PINs, net-banking credentials, and other sensitive payment credentials should be handled only by the payment gateway and not stored by this static website.
• Report and verification data such as report number, issue date, specimen details, grade/status, QR path, public verification status, and support notes.
• Technical data such as IP address, device/browser type, pages visited, timestamps, cookies, analytics events, and security logs.

2. Why we use information

We use information to accept bookings, confirm payment, coordinate courier receipt and return dispatch, examine and document specimens, issue reports, maintain verification records, respond to user queries, detect misuse or fraud, process refunds, meet accounting/compliance needs, and improve website functionality.

3. Consent and user control

By submitting information through the website, booking form, payment flow, contact form, or support channel, users authorize RGL to process that information for the relevant service purpose. Users may contact RGL to request access, correction, or deletion where applicable, subject to report integrity, legal, tax, accounting, fraud-prevention, and legitimate record-retention requirements.

4. Payment processing

Payments may be processed through third-party gateways such as Razorpay, Stripe, Cashfree, PayU, or another approved provider. Users should review the gateway’s own privacy and payment terms during checkout. RGL uses secure gateway integration, server-side payment verification, HTTPS, and webhook validation before confirming an order.

5. Sharing of information

RGL may share limited information with payment gateways, courier/logistics partners, IT hosting providers, analytics providers, professional advisers, fraud-prevention or compliance support, and government/legal authorities where required. RGL should not sell user personal information.

6. Public report verification

Report verification may show limited public data required to confirm whether a report record exists and whether the report details match the item. Public verification should avoid unnecessary personal user information.

7. Cookies and analytics

The website may use cookies or analytics tools to understand site performance, improve user experience, remember form preferences, and secure the website. Users may control cookies through browser settings, though some functions may not work properly if cookies are disabled.

8. Data retention

Booking, payment, support, and report records may be retained for certification verification, audit trail, accounting, dispute resolution, legal compliance, and fraud prevention. Retention periods are governed by RGL’s internal record-retention policy.

9. Security

RGL uses reasonable administrative, technical, and physical safeguards, including controlled access, HTTPS, secure hosting, regular backups, payment-gateway security controls, and restricted access to report and booking databases. No online system can be guaranteed completely secure.

10. Children’s data

RGL services are intended for users capable of placing certification orders. If a minor’s details are submitted, the order should be placed by a parent, guardian, or authorized adult.

11. International users

Users outside India may submit information for certification services. Information may be processed in India or through service providers used by RGL and its payment/logistics partners, subject to applicable law and service configuration.

12. Updates to this policy

RGL may update this Privacy Policy to reflect operational, legal, payment-gateway, or technology changes. The updated version should be posted on this page with a revised effective date.

13. Contact

For privacy requests, corrections, or questions, users should contact RGL through the Contact page or the official email address published by RGL.